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The period of the FIFA World Cup is regarded as a special event period and accordingly special event rates will apply, an upfront payment will be taken. In other words your credit card will be debited for the full amount of your reservation. If your reservation includes any dates during this period and you cancel your reservation at any time prior to your expected arrival date you will not be refunded. There will be a 100% cancellation charge. For full detail please read point 26 of the "TERMS."
RESERVATION TERMS AND CONDITIONS FOR ONLINE BOOKINGS
- Corporate Club members
1. Reservation information
A payment gateway is operational on this website. Therefore any credit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed and the deposit posted onto your reservation.
All major credit cards will be accepted.
Charges and refunds will always be processed in South African Rands.
The corporate Club has two options for payment, namely:
Credit Facilities (bill back) - should a company have existing credit facilities in place with the City Lodge Hotels Group, then the bill back option will be offered for bookings at the Courtyard Hotels, City Lodge and Town Lodges only. We do not offer credit facilities at the Road Lodge hotels. The Terms and Conditions that apply to Credit Facilities will apply. No new credit applications are being accepted.
Credit Card - the credit card details supplied with each reservation will be billed immediately as specified. All other extras will be settled by each guest on their departure.
The card used to make a reservation will not be required to be presented at the time of check in. All incidentals will be paid for by the guest on their departure.
Comments and queries with regard to payments should be emailed with full detail to the relevant hotel concerned with the booking.
You agree that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 (as amended) and that a binding agreement has been concluded between City Lodge and you in terms of which you authorize the City Lodge hotel at which a reservation has been made to deduct from, or to debit, the credit card the amount owing for services rendered or to be rendered and that your written signature shall not be required for authorisation purposes.
All accommodation provided in terms of any reservation made on this website will be subject to the standard City Lodge terms and conditions of residence of the City Lodge hotel concerned. By clicking the "Payment Policy" button, you signify and accept all terms and conditions contained in this website.
2. Rate information and availability
Rates on offer on this site are only available in respect of online bookings.
Rates are subject to availability, possible fluctuations over special events or peak periods and are subject to review. Rates indicated for a "double per person sharing" are based on two persons sharing a room and are charged per person sharing per night unless otherwise stated.
Rates are for accommodation only, are subject to a 1% tourism levy, are inclusive of VAT are nett and non-commisionable and do not include any meals.
You will be charged for the accommodation and 1% tourism levy for the original reservation that is processed online at the time of making the reservation. Any amendments to the original reservation resulting in changes to your accommodation charge will be processed according to policies in points 21 or 22 below.
Certain special promotions carry their own rates and terms and conditions, which apply accordingly.
3. Peak periods and non-peak periods
City Lodge distinguishes two different periods with regard to refunds for cancellations and amended bookings determined as "peak periods" and "non-peak periods"
Peak Periods are as follows:
All Courtyard hotels, City Lodge, Town Lodge and Road Lodge hotels based in cities and towns across the country that are situated on the coast ("Coastal Hotels") over Christmas and New Year.
24 December 2009 to 4 January 2010.
Non-peak periods are those that fall out of the above peak periods. Should your booking span both a peak period and non-peak period, the peak period conditions will apply.
4. Payment terms and conditions for bookings during non peak times
If a reservation is extended online the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
If you reduce the number of nights stay and the arrival date is within 30 days of arrival, any refund that may due will be processed at the time of check-out from the hotel.
If you reduce the number of nights stay and the arrival date is more than 30 days from arrival, the refund for the reduced number of nights will be processed by the hotel within 30 days of you informing the hotel and no additional penalties will be incurred. In such event you are required to e-mail the details of the change to the relevant hotel for processing, failing which your refund will not be processed and the initial payment processed will reflect on your account at time of check in.
Should you cancel your reservation more than 24 hours before arrival you will be refunded within 30 days of your cancelling the reservation.
Should you cancel your reservation less than 24 hours before arrival you will will be charged for the first night’s accommodation and the remainder nights will be refunded by the hotel within 30 days. Please ensure you email all required details to the respective hotel.
In the event of a "no show" you will be charged for the first night’s accommodation and the remainder nights will be refunded by the hotel within 30 days. Please ensure you email all required details to the respective hotel.
5. Payment terms and conditions for bookings during peak times - cancellations
Should you cancel your reservation within a two week period of your expected arrival date you will not be refunded.
Should you cancel your reservation more than two weeks before your expected arrival date you will be refunded by the hotel within 30 days. Please ensure you email all required details to the respective hotel.
6. Payment terms and conditions for bookings during peak times - reduction of nights stay
Should you reduce the number of nights stay within a two week period of your expected arrival date you will not be refunded.
Should you reduce the number of nights stay more than two weeks before your expected arrival date you will be refunded by the hotel on check-out. Please ensure you email all required details to the respective hotel.
7. Payment terms and conditions for bookings during peak times - extension on nights stay
If you extend your original reservation online and prior to your check-in, the hotel will take payment in respect of the additional accommodation charges at the time of check-in.
8. Payment terms and conditions for bookings extending over peak and non-peak times - cancellations and reduction of nights stay
Should you cancel or amend your reservation that extends over both a peak and non peak period the provisions of clause 21 above will apply, with the necessary changes, to the non peak period portion and the provisions of clauses 22 and 23 above will apply, with the necessary changes, to the peak period portion of your reservation.
9. Confirmation of reservations
If a transaction is authorised by the bank you will receive on screen confirmation of your reservation.
Should the transaction be declined by the bank, you will receive notification of this on screen and no reservation will be held for you at the hotel.
On confirmation of a reservation on screen, an e-mail and sms (providing you have supplied a cellular number) will be generated and dispatched to you. The e-mail address provided by you will be used to send the confirmatory e-mail. Only South African mobile phone numbers will be sent the confirmation by sms. It is advised that you print the confirmatory e-mail and present same to the hotel at time of check-in.
In the event of your reserved room not being available or not being vacated by a previous guest, the host hotel will: - reserve a room (and pay the difference in the room tariff) and arrange transportation to another equivalent hotel for the duration of your reservation;
- pay for a telephone call to notify your home or office of the change.
10. Payment terms and conditions for the Corporate Club
The Corporate Club allows companies to have a credit card that is authorised by the company to charge all accommodation and tourism levy charges. By clicking the "Payment Policy" button the company accepts responsibility for registered travellers and bookers to process online bookings and the supplied credit card to be charged for bookings.
